Housing Operations Manager

POSITION OVERVIEW 

The Housing Operations Manager assists the Housing Director in planning, managing, directing, and coordinating the activities and operations of the Housing Department and Blaine County Housing Authority (BCHA). This position supervises other staff and contractors. The work is performed under the direction of the Housing Director.

This full-time position includes a generous benefit plan which includes health, dental, and vision insurance as well as access to the state pension plan (PERSI)…and city ski pass!

Essential Functions  

• Oversees daily operations within the Housing Department and provides administrative direction to others;  
• Assists in the implementation and development of Department services by coordinating and facilitating programs and projects with other departments, outside agencies or organizations; 
• Oversees the IT, office, finance, contracts, data, and document management;  
• Assists in creating a positive and supportive work environment; establishes a culture of teamwork and communication;  
• Participates in the development and administration of the Department's budget;  
• Assists in personnel selection, training (for staff and Board), performance evaluations, performance management, and disciplinary actions; 
• Develops annual periodic reports concerning departmental operations; reviews and evaluates the quality of services and programs; 
• Manages staff workload and monitoring system for compliance, application and leasing and sale procedures; Assists staff as needed; 
• Provides assistance to the City Council and BCHA Board by preparing and presenting staff reports and other necessary correspondence when needed; oversees BCHA Board meeting agenda development; 
• Manages updates to - and develops - policies, procedures, and forms to ensure the effectiveness of housing operations, to provide the highest standard of service to housing residents and to comply with relevant/changing BCHA, grantor, and HUD rules and regulations; disseminates information to subordinates regarding policies and procedures; ensures a thorough understanding of information disseminated; 
• Manages outreach efforts, including logistics for community education, quarterly meetings, newsletters, and events, and works with community engagement team on social media and website; 
• Manages communications, including responses to public inquiries; 
• Monitors local government agendas and notifies relevant staff of housing-related agenda items; 
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.